You will be able to follow right along with our team as your project comes to life, free of charge. You will be able to communicate with the entire Production Team that is working on your project as well as upload files and watch tasks be completed as well as you production calendar. You'll know exactly when things are being done, and when we plan to have them ready for you. In 20 years, we've NEVER missed a deadline.
We take pride in satisfying all of our customers and look forward to always providing you with Quantum's
"EXCELLENCE IN SERVICE" Guarantee.
This Guarantee is outlined under our
Terms, Policies & Conditions of Use
Web Design Guarantee
WEB DESIGN ONLY
Due to the high standard of our graphic design and website design work we have the confidence to guarantee all of our graphic & web design under the following conditions:
Quantum guarantees a high quality design job for all graphic & web design projects. Web design is only the designing of the web site, and does not include any web development. We can design for HTML, Joomla, Wordpress, Drupal, DotNetNuke, Blogger and in general just about any type of web site.
Web Design and Graphic Design projects, require 50% of the agreed cost of the design services to be paid in advance. The balance of the design services are not charged until your design project is completed and approved by you.
If for any reason you are not fully satisfied with the design we provide, we will change it to meet your requirements within the terms of the proofing policy.
If we can not meet or exceed your requirements, on or before the third and final proof, unless you have indicated to continue on to a 4th or further proof with charges, we will not bill you for the remaining 50% of the design work, but you must request a cancellation of services, in writing, within 2 calendar days after the third proof of the design is completed and presented to you for review.
The initial 50% of the agreed design cost is not refundable. If you cancel services, Quantum will retain all aspects of the artwork, all files, website, coding, scripts, images, graphics and any other work or materials used to design your project except materials or graphics you have provided.
We pride ourselves on our Award Winning Custom Design. We don't like using templates as a rule. If you request that we use a template you love, we absolutely will, but we prefer to provide unique looking sites to our clients that also allow for growth in the future where many templates do not account for that and are very limiting with what you can do with them. We are well known and sought after for our agency quality high-impact design. We will strive to meet all your goals to insure the richest design for the final product.
Release of Files After Design is Approved & Site is Launched:
We will provide the finished files of your web site design in .ZIP format, within 2 business days of payment in full, upon request only. Files will be sent through a receipt verification process to insure that you receive the files successfully.
Per our proofing policy, Quantum will provide one initial design and up to a maximum of 3 proofs without charge.
We will create the graphics based on your input, and provide you one design to review.
We will provide up to 3 design proofs of the same design concept with tweaks as you designate, at no charge. This allows you 3 opportunities at no additional charge to formulate your design with our production and design team.
Proofs requested after your final proof, Proof 3, can be provided but will be charged accordingly.