We're Committed to Helping Your Business Build Success Quantum is committed to meeting the unique needs of our clients. We have built our company around excellent long term business relationships that we have with our clients. 

 

We've been around 15 years. We KNOW what works and what does NOT work. We provide innovative, long term solutions for web, print and marketing. Our clients receive premium and state-of-the-art products and services at below industry pricing, combined with OUTSTANDING rated customer support and service!

 

In today's world of ecommerce, Quantum realizes there are many services the business owner needs. But, who do you turn to in this ever-growing pool of business service providers? With well over a decade of trusted and reliable service to our customers, Quantum has become the company businesses can count on and comfortably afford.

 

We strive to build long term partnerships with our clients by focusing on YOUR needs. We support and care about our community. We still do work for our very first client! (Now THAT is client satisfaction!) Even our very first employee still works with us!

 

Achieving Your Goals is Our Priority: Running a business is an on-going process so we take the time to listen to your ideas to achieve your goals. We are committed to doing exactly what we say we will do and when we make a promise, WE KEEP IT.

 

Each customer is just as important as the next. Some things never change... and one of them is Quantum´s commitment to first-class customer service & support.

 

Don't leave home without this. Today social media plays such a huge part in web site recognition. It's very important, not only for your site to get indexed on the search engines in possibly a more favorable position, but for your visitors to have ease of access in reaching you in any way possible. Today when visitors like something they typically let that be known in a social media environment. Years ago it was said that to have a business you must have a web site. Today that's a given, but today you not only have to have a web site presence, but you need a social presence as well. 

 

Once you have your web site up and running, it's important to carry that overall theme through your print media too, inclusive of newspaper ads, billboards, magazine ads, banner advertisement, online marketing and in general all media which you may engage in advertising your company. Even if all you print are business cards, they should embody the esscence of your brand, your look - your overall feel. Brand recognition is essential. They say that after three times seeing your brand that a potential client begins to remember your brand, and by the seventh time they typically think of you first and consider engaging in business with you.

 

 

Bringing Ideas and Creative Solutions is what makes us so different from others in the industry. We think "Outside the Box" and by doing so we typically come up with solutions that not only meet or exceed our client's expectations, but we keep it affordable.

 

Building a site today is not enough. You must reach out on the major search engines and get your site indexed at minimum. There are very affordable ways to begin marketing for sites, especially if you are a small or midsized company. We're not here to blow your budget. We're here to help you reach your goals and build a long standing business relationship together.

 

You can always count on us to be there when you need us. We don't just build your site and leave you - we remain by your side to help you with any questions, continued growth to the site, and your backbone to insure that your site is the best it can be. If you have questions, anytime the launch of your site, please feel free to use our online HelpDesk for the fastest service.

Things to know:

Access: You must be logged in to access this area

Project Names: You will see the Names of the Projects that you have in process or are regularly requested items. These are typically named with a broad name to allow us the availability to insert all types of tasks under that project name. (For Example: Your Name - Changes ---- this Project Name will be used for any requests you may ask that would fit under the name Changes. It would have requests that would pertain to changes on a web site, changes to a proof, changes to print media etc...)

Project Tasks: If you have tasks that you have requested, you will find them under the Project Name that fits that task the best. (Example: if you requested some changes to a web site, you would look under the project named: Your Name - Changes; if you requested SEO work to be done you would look under the project named Your Name - SEO.

Permissions: You will see navigation buttons, such as NEW, EDIT etc... however if you attempt to click and you go no where, it's because you do not have permission to access that area and that link has been deactivated.

New Projects & Tasks: Only a Quantum Administrator can set up new projects and tasks. Once they have been set up they will automatically show as a Project Name or a Task listed under that Project Name.

Things you can do:

Print: Print any task
Time Tracked: View Tracked Time on the task, if applicable
Comments: Add a comment to the Task and all members associated with that project and task will be notified so that they are aware you have made a comment. The Project Manager or any Quantum Staff member associated with the task will respond to your comment accordingly. Response to comments - requests etc... from a Quantum Team member is governed by our Standard Operating Policy. 
Profile: You can edit your profile, add an avatar (we do ask that you add an avatar). To edit your profile, just click your name in the top right corner after you access one of the Project Names. You will see a menu that displays with choices.

Support and Production Hours:

Support & Production Hours: Monday to Friday, 9 am to 5 pm CST.
Support & Production Hours Response Time: Within 4 hours.
Support Emergencies: As deemed by us - The ticket will be escalated and responded to within 2 hours.
Support & Production Information: 

Provide link to so us what you are referring to (if applicable)
Domain name that we will be working on
Accurately describe what is the issue or what you would like done

Weekend Support & Production Response Time: Within 12 hours.
Weekend Support Emergencies: As deemed by us - The ticket will be escalated and responded to within 8 hours.

Testimonials

I know this isn’t a big job right now, but I have an advertising campaign in mind and you are the best of the best, period; end of story, conversation over. You are Brilliant! Thanks so very much, Pamela L. Turner

 

I received the tickets, Beto program and the beautiful brochures today! Wow! Wow! Everything is perfect! Thank you so much for all of your hard work, creativity and HUGE gulp of patience working with me on this. Some of the Board members have actually wakened up and are shouting how awesome the Website looks! Hello?? Can’t wait to flip the switch! Y’all are amazing …..!!!!!! Big hugs and kisses!!!! Janey

Cheri and I would like to thank Theresa Rizzo and Quantum for all their assistance with designing our new web site. We are very happy with our new web site and the service we have received. Don Posh