Access: You must be logged in to access this area
Project Names: You will see the Names of the Projects that you have in process or are regularly requested items. These are typically named with a broad name to allow us the availability to insert all types of tasks under that project name. (For Example: Your Name - Changes ---- this Project Name will be used for any requests you may ask that would fit under the name Changes. It would have requests that would pertain to changes on a web site, changes to a proof, changes to print media etc...)
Project Tasks: If you have tasks that you have requested, you will find them under the Project Name that fits that task the best. (Example: if you requested some changes to a web site, you would look under the project named: Your Name - Changes; if you requested SEO work to be done you would look under the project named Your Name - SEO.
Permissions: You will see navigation buttons, such as NEW, EDIT etc... however if you attempt to click and you go no where, it's because you do not have permission to access that area and that link has been deactivated.
New Projects & Tasks: Only a Quantum Administrator can set up new projects and tasks. Once they have been set up they will automatically show as a Project Name or a Task listed under that Project Name.
Things you can do:
Print: Print any task
Time Tracked: View Tracked Time on the task, if applicable
Comments: Add a comment to the Task and all members associated with that project and task will be notified so that they are aware you have made a comment. The Project Manager or any Quantum Staff member associated with the task will respond to your comment accordingly. Response to comments - requests etc... from a Quantum Team member is governed by our Standard Operating Policy.
Profile: You can edit your profile, add an avatar (we do ask that you add an avatar). To edit your profile, just click your name in the top right corner after you access one of the Project Names. You will see a menu that displays with choices.
Support and Production Hours:
Support & Production Hours: Monday to Friday, 9 am to 5 pm CST.
Support & Production Hours Response Time: Within 4 hours.
Support Emergencies: As deemed by us - The ticket will be escalated and responded to within 2 hours.
Support & Production Information:
Provide link to so us what you are referring to (if applicable)
Domain name that we will be working on
Accurately describe what is the issue or what you would like done
Weekend Support & Production Response Time: Within 12 hours.
Weekend Support Emergencies: As deemed by us - The ticket will be escalated and responded to within 8 hours.