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Security Update

 

Have you received a notice to
upgrade the security on your site?

 

Please fill the form out to give us the okay to perform the update. 

 

Typically updates are free of charge unless we notify you otherwise.

 

This is not mandatory. We urge our clients to always keep their security
up to date to insure the best performance in the browsers and above all protect the data on the site. 

 

Updates do not guaranteed that they will catch every exploit a hacker may enter, but they are repairs to exploits that have been identified. Leaving exploits open is a dangerous thing to do for any web site.

 

Leaving your site knowingly vulnerable, can result in hundreds sometimes thousands of dollars of damage to repair. Since there is
rarely a charge for this service we urge you to always allow us to
update your security when we notify you for your site's protection.

 

 
Security Update
  1. Please fill in all of the information below. The Security Update will take up to 2 working days to complete. We will install the Security Update upon receipt of your approval. Security Updates are FREE of Charge

  2. Your Name(*)
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  3. Your Email(*)
    Please enter a valid email
  4. Your Phone(*)
    Please enter phone with area code (Example: 123-456-7890)
  5. Your Domain Name(*)
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  6. Additional Information
    If you have other information we need to know about, before we preform the Security Update, please indicate it here and we'll contact you prior to commencing the Security Update.
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  8. Security Check
    Security Check
      RefreshInvalid Input

 

Things to know:

Access: You must be logged in to access this area

Project Names: You will see the Names of the Projects that you have in process or are regularly requested items. These are typically named with a broad name to allow us the availability to insert all types of tasks under that project name. (For Example: Your Name - Changes ---- this Project Name will be used for any requests you may ask that would fit under the name Changes. It would have requests that would pertain to changes on a web site, changes to a proof, changes to print media etc...)

Project Tasks: If you have tasks that you have requested, you will find them under the Project Name that fits that task the best. (Example: if you requested some changes to a web site, you would look under the project named: Your Name - Changes; if you requested SEO work to be done you would look under the project named Your Name - SEO.

Permissions: You will see navigation buttons, such as NEW, EDIT etc... however if you attempt to click and you go no where, it's because you do not have permission to access that area and that link has been deactivated.

New Projects & Tasks: Only a Quantum Administrator can set up new projects and tasks. Once they have been set up they will automatically show as a Project Name or a Task listed under that Project Name.

Things you can do:

Print: Print any task
Time Tracked: View Tracked Time on the task, if applicable
Comments: Add a comment to the Task and all members associated with that project and task will be notified so that they are aware you have made a comment. The Project Manager or any Quantum Staff member associated with the task will respond to your comment accordingly. Response to comments - requests etc... from a Quantum Team member is governed by our Standard Operating Policy. 
Profile: You can edit your profile, add an avatar (we do ask that you add an avatar). To edit your profile, just click your name in the top right corner after you access one of the Project Names. You will see a menu that displays with choices.

Support and Production Hours:

Support & Production Hours: Monday to Friday, 9 am to 5 pm CST.
Support & Production Hours Response Time: Within 4 hours.
Support Emergencies: As deemed by us - The ticket will be escalated and responded to within 2 hours.
Support & Production Information: 

Provide link to so us what you are referring to (if applicable)
Domain name that we will be working on
Accurately describe what is the issue or what you would like done

Weekend Support & Production Response Time: Within 12 hours.
Weekend Support Emergencies: As deemed by us - The ticket will be escalated and responded to within 8 hours.